Shipping Policy
Last updated: January 7, 2026
Free Premium Shipping
At SuitLume, we are committed to providing complimentary premium shipping on all orders within Canada. Our dedication to exceptional service extends to our shipping process, ensuring your premium suits and formal wear arrive promptly and in perfect condition.
- Free shipping on all Canadian orders
- No minimum purchase required
- Shipped from our Westmount, Quebec location
- Professional handling and packaging
- Full tracking provided
Delivery Information
Standard Delivery Times
- Quebec and Ontario: 2-3 business days
- Western Canada: 3-5 business days
- Atlantic Provinces: 3-4 business days
- Northern Territories: 5-7 business days
Processing Time
Orders are processed within 24-48 hours of receipt, Monday through Friday. Orders placed after 2:00 PM EST will be processed the following business day.
Shipping Partners
We partner with Canada Post and FedEx to ensure reliable delivery of your premium garments. All shipments include tracking and insurance.
Order Tracking
Once your order is shipped, you will receive an email with your tracking number and estimated delivery date. You can monitor your package's journey every step of the way through our shipping partners' tracking systems.
Need Assistance?
For any shipping-related inquiries, please contact our customer service team:
- +1 (514) 731-3392
- ask@suitlume.com
- 45 Thornhill, Westmount, QC H3Y 2E3, Canada
Special Handling
All suits and formal wear are carefully inspected, professionally pressed, and packaged in our signature garment bags before shipping. We take extra precautions to ensure your purchase arrives in pristine condition.
Custom Orders
Custom tailored suits require additional processing time of 3-4 weeks. Once completed, they follow our standard shipping timeline. You will be notified when your custom order enters the shipping phase.
International Shipping
Currently, we focus on providing exceptional service within Canada. For international shipping inquiries, please contact our customer service team to discuss available options and costs.
Shipping Policies
-
Address Accuracy
Please ensure your shipping address is accurate and complete. SuitLume is not responsible for delays or non-delivery due to incorrect address information.
-
Delivery Attempts
If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions for rescheduling or pickup.
-
Weather Delays
During severe weather conditions, delivery times may be affected. We monitor weather situations and will communicate any potential delays.
-
Holiday Schedule
Processing and shipping times may be extended during peak holiday periods. We recommend placing orders early during these times.