Service Policy
Last updated: January 7, 2026
1. Service Overview
At SuitLume, we are committed to providing exceptional service for all your formal wear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@suitlume.com
- Phone: +1 (514) 731-3392
- Address: 45 Thornhill, Westmount, QC H3Y 2E3, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 5:00 PM EST
- Sunday: Closed
3. Tailoring Services
3.1 Available Services
- Suit alterations and adjustments
- Custom suit measurements and fittings
- Garment repairs and restoration
- Button replacement and reinforcement
- Hem adjustments and cuff alterations
- Suit resizing services
3.2 Service Timeframes
Standard service timelines:
- Initial consultation and measurement: 1 hour
- Basic alterations: 2-3 business days
- Major alterations: 5-7 business days
- Custom suit creation: 4-6 weeks
4. Warranty Services
4.1 Standard Warranty
All suits purchased from SuitLume include:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free minor adjustments within 14 days of purchase
- Lifetime button replacement service
4.2 Premium Care Package
Optional premium care services include:
- 12-month extended care coverage
- Priority alteration service
- Bi-annual suit maintenance
- Complimentary pressing services
5. Custom Services
5.1 Personalization Options
- Custom suit design consultation
- Fabric selection assistance
- Personal styling services
- Wedding party coordination
- Corporate wardrobe planning
5.2 Professional Services
- Style workshops
- Measurement tutorials
- Suit care demonstrations
- Corporate presentation seminars
6. Service Pricing
6.1 Consultation Fees
- Initial consultation: Complimentary
- Style consultation: $75/hour
- Corporate wardrobe planning: Custom quote
- Wedding party consultation: Complimentary
6.2 Alteration Costs
- Basic alterations: Starting at $30
- Major alterations: $75-200
- Custom tailoring: Quote provided after consultation
7. Quality Assurance
Our commitment to quality includes:
- Expert assessment of all alterations
- Multiple fitting sessions as needed
- Final quality inspection
- Customer satisfaction verification
- Follow-up service check
8. Service Requests
8.1 Booking Appointments
To schedule a service:
- Call our customer service line
- Book through our website
- Visit our store during business hours
- Email our service department
8.2 Required Information
Please provide:
- Contact information
- Type of service needed
- Preferred appointment time
- Purchase details (if applicable)
9. Service Guarantees
We stand behind our services with:
- Satisfaction guarantee on all alterations
- Expert craftsmanship warranty
- Quality materials assurance
- Professional service standards
- Transparent pricing policy
10. Policy Updates
SuitLume reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team at ask@suitlume.com or call +1 (514) 731-3392.