Payment Policy

Accepted Payment Methods

At SuitLume, we offer several secure payment options for your convenience:

• Credit Cards: We accept all major credit cards including Visa, MasterCard, and American Express
• Debit Cards: Including Visa Debit and Debit MasterCard
• PayPal: For secure online transactions
• Bank Transfer: Available for orders over CAD 2,000

PayPal Payments

When choosing PayPal as your payment method:

• You will be redirected to the secure PayPal payment page
• Log in with your PayPal credentials to confirm the payment
• You can pay using your PayPal balance or linked cards
• A PayPal account is not required - you can check out as a guest using your credit card

Important: Your order will be shipped to the address registered with your PayPal account. Please ensure this address is correct before completing your purchase.

Currency and Pricing

All prices on SuitLume are listed in Canadian Dollars (CAD). For international customers:

• Your credit card provider will convert the charge to your local currency
• Conversion rates are determined by your card issuer
• Additional foreign transaction fees may apply based on your card issuer's policies

Payment Security

Your security is our priority. We maintain strict security measures:

• SSL encryption for all transactions
• PCI DSS compliance for credit card processing
• Secure payment gateway integration
• Regular security audits and updates

Order Processing

When you place an order:

• Payment is processed immediately upon order confirmation
• You will receive an email confirmation with your order details
• Orders are processed during business hours (Monday to Friday, 9:00 AM - 6:00 PM EST)
• Custom orders may require a deposit payment

Deposits for Custom Orders

For custom-tailored suits and special orders:

• A 50% deposit is required to initiate the order
• The remaining balance is due before final delivery
• Deposits are non-refundable but transferable to other services

Payment Issues

If you experience any payment-related issues:

• Contact our customer service team at ask@suitlume.com
• Call us at +1 (514) 731-3392 during business hours
• Visit our store at 45 Thornhill, Westmount, QC H3Y 2E3

Policy Updates

This payment policy may be updated periodically. Any changes will be posted on this page with the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.